I have spent almost an entire hour this morning on the phone with AT&T wireless. That 50 minute phone call was bad enough, but the worst part was the customer service rep barely spoke English and would get upset with me each time I couldn't understand what he was saying in his very thick accent!
Anyways, on with the problem. I have an app on my iPhone that allows me to set up automatic payments to them. Well I had a payment set to go out yesterday since I got paid. It paid the bill in full for January. Well this mining I got a text from my bank stating AT&T had taken out $181!! I was really confused about that amount because my bill is always $147. I called them as I was driving to work and found out they signed me up for automatic bill payment and averaged my bills to $181. Grr! They refused to refund me my money, but cancelled the automatic bill payment. At least I won't have to pay the bill in march! Oh, how I miss Verizon!